Refund & Return Policy

Last updated: June 2026

Our Commitment

We want you to love everything you order from Tendeli. If something isn't right, we'll make it right — no hassle, no runaround.

Return Window

We accept returns within 30 days of the delivery date for most items. To be eligible for a return, items must be:

Unused and in original condition
In original packaging with all tags and accessories
Accompanied by proof of purchase (order number or receipt)

Non-Returnable Items

The following items cannot be returned due to health, safety, or hygiene reasons:

Opened food, beverage, or supplement products
Opened personal care or beauty products
Digital downloads or custom/personalized items
Items marked as Final Sale

How to Start a Return

Email us at support@tendeli.com with your order number and reason for return
Our team will respond within 1–2 business days with return instructions
Ship the item back using the provided return label (return shipping fees may apply)
Once received and inspected, your refund will be processed within 5–7 business days

Refunds

Approved refunds are issued to the original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or card issuer.

Exchanges

We're happy to exchange items for a different size, color, or variant. Contact us at support@tendeli.com to arrange an exchange.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the damage. We will send a replacement at no cost to you.