Refund policy
Returns & Exchanges
Last updated: June 2025
Our Promise
If you’re not satisfied with your purchase, we’ll make it right. No complicated processes, no runaround — just a straightforward resolution.
Return Window
You have 30 days from the date of delivery to initiate a return or exchange. Items returned after 30 days may not be eligible for a refund.
Condition Requirements
To qualify for a return, items must be:
- Unused and in original condition
- In the original packaging with all included accessories and documentation
- Free from signs of use, damage, or alteration
Note: Consumable products (supplements, food, skincare) can only be returned if unopened or if the product is defective.
How to Start a Return
- Email support@tendeli.shop with your order number and reason for return
- We’ll reply within 1 business day with a prepaid return shipping label
- Pack your item securely and drop it off at any USPS or UPS location
- Your refund will be processed within 5–7 business days of us receiving the item
Refunds
Approved refunds are issued to your original payment method. Processing time after we receive the return:
- Credit/debit cards: 5–7 business days
- PayPal: 3–5 business days
- Shop Pay: 3–5 business days
Exchanges
Want a different size, color, or product? Email support@tendeli.shop and we’ll set up an exchange. Exchanges are processed as a return + new order and are subject to current product availability.
Damaged or Defective Items
Received something broken or defective? Email us at support@tendeli.shop with your order number and a photo. We’ll send a replacement or issue a full refund within 24 hours — no return required.
Non-Returnable Items
- Opened consumable products (unless defective)
- Personalized or custom-made items
- Final sale items (clearly marked at purchase)
Questions?
Email support@tendeli.shop. We respond within 1 business day, Monday through Friday.